Welcome to Sassy Nanny Soapery

Due to the personal‑care nature of our products, we do not accept returns or exchanges. This ensures the highest level of safety, hygiene, and product integrity for all customers.

• Orders cannot be canceled once they enter processing.
• Custom orders cannot be canceled once production has begun, as materials and labor are allocated specifically for your request.

We take great pride in our packaging, but if your order arrives damaged:

• Contact us within X days of delivery.
• Include clear photos of the product and packaging.
• We will determine whether a replacement, store credit, or other resolution is appropriate.
• Damage caused by the carrier must be claimed directly with the carrier.

Our products contain natural ingredients, including goat milk, botanicals, essential oils, and fragrance oils.

• It is the customer’s responsibility to review ingredients before purchase.
• We are not responsible for allergic reactions or sensitivities.

• Custom orders are non‑refundable and non‑returnable.
• Lead time is 3 months minimum due to curing and production schedules.