Frequently Asked Questions

Yes! Because we make everything fresh and in small batches, we ship once a week to keep operations smooth and efficient.

 Processing time for ready‑made items is typically 3 business days, but may vary during busy seasons. Custom orders require 3 months minimum.  We ship every Monday, unless a holiday falls on that day. Shipping would be Tuesday in that case. 

While we are not certified organic, we follow organic practices and do not use synthetic pesticides or fertilizers.

Once your package is handed to the carrier, delivery is out of our control.

• Please contact the carrier directly for lost, delayed, or stolen packages.
• We will help with documentation if needed.

Contact us within X days with photos. We’ll review and determine the appropriate resolution.

All true soap is made with lye, but none remains in the finished product after saponification. Our soaps are gentle, nourishing, and made with fresh goat mil

Absolutely!

• Custom orders require full payment upfront.
• Lead time is 3 months due to curing and production schedules. All true soap is made with lye, but none remains in the finished product after saponification. Our soaps are gentle, nourishing, and made with fresh goat milk

Many customers with sensitive skin love our goat milk soaps, but everyone is different.

• Always check ingredients.
• Patch test when trying a new product.
• We are not responsible for allergic reactions.

 If you’re interested in wholesale or bulk orders, reach out! Custom lead times and minimums apply.